Refund & Cancellation Policy

1. Free Trial

ScanCompliant offers a 5-day free trial with full access to all platform features. No credit card is required to start your trial.

At the end of the trial period:

• Your access will be paused automatically — no charges are made
• Your scan data and settings are preserved for 30 days if you choose to subscribe later
• You will receive an email reminder before your trial ends

If you subscribe during your trial, billing begins on the day you enter your payment information and select a plan.

2. Cancellation

You may cancel your subscription at any time with no cancellation fee. To cancel:

1. Log in to your ScanCompliant account
2. Go to Settings → Plan & Billing
3. Click "Cancel Subscription" and follow the prompts

Upon cancellation, your access to the platform continues until the end of your current billing period. You will not be charged again after cancellation. We do not offer prorated refunds for unused days within a billing period except as described in Section 4.

You may also cancel by emailing billing@scancompliant.com from your account email address.

3. Refund Eligibility

Monthly Subscriptions

Monthly subscribers may request a full refund within 7 days of their most recent charge if they have not conducted any scans during that billing period. To request: email billing@scancompliant.com with your account email and the reason for your refund request.

Annual Subscriptions

Annual subscribers may request a full refund within 14 days of purchase, regardless of usage. After 14 days, annual subscriptions are non-refundable but remain active for the full 12-month term.

4. Exceptions — When We Will Refund Outside the Standard Window

We will consider refund requests outside the standard window in the following situations:

• Platform outage: If a verifiable outage prevented you from accessing the platform for more than 72 consecutive hours during your billing period, we will issue a prorated credit for the downtime.
• Duplicate charges: If you were charged more than once for the same billing period, the duplicate charge will be refunded immediately.
• Unauthorized charges: If you report an unauthorized charge within 30 days, we will investigate and refund confirmed unauthorized transactions.
• Death or serious illness: We will consider compassionate cancellation requests with appropriate documentation.

All exception requests are reviewed on a case-by-case basis and are at our sole discretion.

5. Billing Errors

If you believe you have been charged incorrectly, contact us within 60 days of the charge at billing@scancompliant.com. We will investigate all billing error claims promptly. Confirmed errors will be corrected and refunded within 5–10 business days to your original payment method.

6. Annual Plan Downgrade

If you purchased an annual plan and wish to downgrade to a monthly plan before your annual term ends, no refund is issued for the remaining annual term. Your account will be converted to a monthly plan at the start of your next renewal cycle.

7. Enterprise & Custom Plans

Enterprise agreements and custom-priced plans have refund and cancellation terms defined in the individual contract or Statement of Work. The terms in this policy do not apply to enterprise agreements unless explicitly stated in the contract. Contact your account manager for enterprise billing questions.

8. Refund Process & Timing

To request a refund:

1. Email billing@scancompliant.com from your account email address
2. Include: your name, company, the charge date, amount, and reason for the refund request
3. We will respond within 2 business days to confirm receipt
4. Approved refunds are processed within 5–10 business days and returned to your original payment method

Stripe, our payment processor, may take an additional 3–5 business days to post the refund to your bank account or card statement.

9. Contact for Billing Questions

Email: billing@scancompliant.com
We are available Monday–Friday, 9am–5pm Mountain Time.